Frequently asked questions

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Which valve may I use?

We suggest the following valves:

Valve with TPM system



e.g. the Beru tyre-pressure-valve
RDV 003, article-no. 0535.007.003



or the Porsche tyre-pressure-valve
original accessories
955 361 053 00



Ventil without TPM system



e.g. the Alligator metal-screw-on valve
article-no. 512553





Please note: These valves are only suggestions. The valves are not available at OTTO FUCHS. 
You can find an owerview for download here.

 

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Are my personal datas sufficiently protected?

Of course we treat such data with the utmost care and confidentiality. You can download our data protection regulation here.

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What about warranty?

Security guarantee


Your trust is important to us! Therefore we guarantee the utmost care and confidentiality. All personal datas were only used for the order process.


Warranty (Liability for Defects)


In case of defects the product has to sent immediately back to supplier for examination if requested. The supplier shall bear the costs of shipment if the defect is proven to be justified. Warranty claims shall become statue-barred after a period of 36 months ("warranty period"), beginning at the delivery date with the exception of the (sensitive) surface (see service-, safety- and maintenance-instruction) of the goods, for which the warranty period ends after a period of 24 months beginning at the delivery date. Supplier shall not be liable for warranty and / or damages claims of customer if the cause of defect resulting from improper or inappropriate use and normal wear and tear, improper overstressing, storage or handling as well as other modifications of the delivered goods effected by the customer or third parties, which cause the physical, chemical or technological properties, especially non-observance of suppliers service-, safety- and maintenance instructions.

 

 

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Do I have the Right of Revocation?

Revocation instruction

The customer is entitled to revoce the contractual statement within two weeks in written form (e.g. letter, afx, email) without indicating any reason respectively by sending the "Fuchsfelge"-wheels back. The period begins earliest with the receipt of this revocation instruction and the ordered "Fuchsfelge"-wheels. In order to meet the revocation deadline it is sufficient to mail the revocation or the "Fuchsfelge"-wheels in time. The return shipment is free of charge for you. The revocation has to addressed to:

OTTO FUCHS Rädershop
c/o Soennecken e.K.
Volmarsteiner Straße 2
58089 Hagen

E-Mail: fuchsfelge@otto-fuchs.com

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What are my payment options?


Cash in advance: 
You get our bank data. When the full payment has been received, shipping will be done.

PayPal:
PayPal is an online payment service. With PayPal you can pay safe, easy, fast and free in our Onlineshop.
 

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What may I do if the package is destroyed?

If the package is destroyed please contact us directly.

OTTO FUCHS Rädershop
c/o Präsentstudio Soennecken e.K.
Volmarsteiner Straße 2
58089 Hagen

Phone: +49 2331 9488-0
Fax: +49 2331 9488-88
E-Mail: fuchsfelge@otto-fuchs.com

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Do I have a tracking number?

Yes, you get a tracking-number to track your packages when your order is on its way.

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How long is your delivery time?

Within EU:
Usually 3-4 working days after receipt of payment

Without EU and worldwide:
Usually 6-7 working days after receipt of payment
 

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Which types of vehicles are suitable for the Fuchsfelgen?

Therefore please look at our page "Certificates" or here.

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Are the Porsche wheel hub covers suitable for the Fuchsfelgen?

Yes, the seat geometry of the wheel hub cover is the same, so you can use both types of wheel hub cover.

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Which kin of tyres may I use?

The type of tyre depends on the type of vehicle you drive. Please ask our sales partners for the individual case.

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Can I have a look at the Fuchsfelge?

Yes, you can have a look at the Fuchsfelge in our sales partner's showrooms. Here you can find a list of our exclusive sales partners.